Customer Service Consult Operations

CVS Health•Franklin, TN

22h•$19 - $35•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Requirements

Minimum of one year of administrative experience, preferably in quality review or a related field.
Minimum of one year of data entry experience with a demonstrated commitment to accuracy.
Minimum of one year of customer service experience.
Proficiency with Microsoft Office applications, including Teams, Excel, PowerPoint, and Outlook.
Exceptional attention to detail and commitment to accuracy.
Strong sense of accountability and ownership, with the ability to manage multiple tasks in a fast‑paced environment.
Ability to work a hybrid schedule; candidates located near an office are expected to be onsite Tuesday through Thursday.

Nice To Haves

Experience in a healthcare or related environment
Self‑directed with the ability to work independently
Demonstrated problem‑solving and execution skills
Strong critical thinking and analytical abilities

Responsibilities

Review new business applications for accuracy and timeliness (case mgmt.).
Collaborate with distribution partners to obtain missing application information.
Monitor shared email box for reissue requests and complete additional applications for data entry.
Collaborate with Underwriting with additional information for application reissues and to ensure all information is gathered and application is complete for final decision.
Offer Outbound Call Support to answer agent inquiries.
Perform quality assurance on new applications and policy file for issuance and accuracy.