Customer Service & Community Associate, Weekends (Part-Time)

Evergreen Waffles & Pancakes • Glencoe, IL

7h

About The Position

The Customer Service & Community Associate will provide weekend coverage for Evergreen’s customer service and social channels. You’ll help make sure our customers receive timely, thoughtful support while keeping an eye out for anything that needs to be quickly escalated to the broader Evergreen team. This is a limited-hours role designed specifically for weekend coverage, with approximately 6–10 hours per week spread across Saturday and Sunday.

Requirements

• Prior customer service, community management or social media experience
• Excellent written communication skills and strong judgment
• Comfortable communicating with customers in a warm, friendly and professional brand voice
• Good judgment in knowing when to escalate customer questions
• Reliable and comfortable working independently
• Weekend availability required on both Saturday and Sunday
• This role requires multiple check-ins throughout the day rather than one continuous shift. We anticipate approximately 3–4 check-ins per day, including morning, midday, late afternoon and evening coverage.

Nice To Haves

• CPG or food brand experience preferred
• Familiarity with customer service and social media management tools is a plus

Responsibilities

• Monitor Evergreen’s customer service inbox throughout the weekend and respond to customer questions and feedback
• Identify customer questions that require additional support and escalate to the appropriate Evergreen team member as needed
• Monitor Evergreen’s social channels for customer DMs, comments, tags and mentions
• Respond to customer questions and engage with our community in Evergreen’s brand voice
• Repost relevant customer and community content
• Ensure Evergreen’s customer service and social channels have consistent coverage throughout the weekend

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed