Customer Service/Collections

Mid-Atlantic Finance Company•Clearwater, FL

1d•$16 - $19•Onsite

About The Position

MidAtlantic Finance, a leading local auto lender, is looking for motivated customer service and call center reps for our fast-paced Corporate HQ located in Clearwater, FL. Call Center/Collections experience is preferred, but not required. Great communication and negotiation skills needed. We provide proper training to help you succeed. Bilingual Spanish/English is preferred but not required. As a CSR/Collections Rep, you’ll play a vital role in helping customers get back on track with their accounts while supporting Mid-Atlantic Finance's success. You’ll use communication, technology, and problem-solving skills to assist customers who are past due and help prevent loan losses through smart, compassionate collection efforts.

Requirements

Strong communication and negotiation skills with a professional phone presence.
Flexible schedule — open to working overtime and weekends when needed.
Able to multitask and stay organized in a fast-paced environment.
Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA). Training and testing provided.
Proficient with computers — comfortable with data entry, web-based applications, and Microsoft Excel & Outlook.
Excellent telephone etiquette and ability to connect with customers respectfully.
Team player with a positive attitude and dependable work ethic.
High school diploma or equivalent required.

Nice To Haves

Call Center/Collections experience is preferred, but not required.
Bilingual Spanish/English is preferred but not required.
At least one year of consumer collections experience in a high call-volume, auto-dialer environment, preferred.
Knowledge of collections and repossession processes — auto collection experience preferred.

Responsibilities

Handle inbound and outbound calls — providing friendly, professional support and adhering to company policies and procedures.
Contact customers to set up payments or create plans to resolve past-due accounts.
Negotiate fair payment solutions while meeting performance and productivity goals.
Keep detailed and accurate notes on all customer interactions and account activity.
Listen actively and communicate clearly with customers, teammates, and management to resolve concerns and ensure a positive experience.
Work toward department goals by helping reduce delinquency rates and maintaining quality and compliance standards.
Manage a high volume of calls in a fast-paced, supportive team environment.
Protect confidential information related to customers, accounts, and company operations.