Customer Service & Collections Operations Coordinator (Spanish Bilingual)

Preferred Credit•St Cloud, MN

5d•Onsite

About The Position

PCI is seeking a Customer Service & Collections Operations Coordinator who is customer-focused, detail-oriented, and passionate about solving problems and improving daily operations. In this role, you'll support Customer Service and Collections teams, resolve escalated customer concerns, and help ensure efficient, seamless operations every day. This is an excellent opportunity to grow your leadership skills, expand your operational knowledge, and make a difference for both our employees and customers.

Requirements

High School diploma, GED, or a minimum of 4 years equivalent experience.
Previous experience with escalated levels of responsibility in prior position.
Demonstrate the ability to work well with team members.
Strong communication skills while providing a high level of positive customer/client support.
Bilingual fluency in Spanish and English with Strong written and verbal communications skills.

Nice To Haves

Minimum of 1-year relevant working experience.
Previous experience in a call center.
Previous Customer Service experience.
Previous Collections experience.

Responsibilities

Handles escalated customer calls, providing timely and effective resolutions.
Acts as a support presence for department employees, addressing day-to-day concerns.
Monitors and manages inbound and outbound dialer queues, adjusting as needed to meet business needs.
Ensures agents adhere to daily list plans and dialer schedules.
Performs opening and closing procedures for the building and department as scheduled.
Assists employees with understanding department processes, procedures, and resolving technical issues.