Customer Service Clerk PT
About The Position
The Customer Service Clerk supports the Customer Service Supervisor/Manager and Operations department in the performance of daily activities which includes answering freight and delivery inquiries via email or by telephone in a courteous and tactful manner. Customer Service Clerks obtain and communicate accurate freight and delivery information, directions, instructions using a computer. They also work closely with our branch offices to communicate client needs, concerns and delivery information to team members in a timely manner. Customer Service Clerks also help resolve customer concerns or forward customer complaints to the appropriate individuals in a timely manner. California Sierra Express has been serving the air freight logistics industry for over 35 years. We operate five freight terminals in CA and one in Reno, NV. We're an overnight carrier serving international and domestic freight forwarders as a final mile Pick-Up and Delivery agent for shipments that travel around the globe. You'll be joining a local team of over 30 people all committed to providing the best service possible to our customers who trust Cal Sierra to move their shipments on-time throughout the greater Reno Area.
Requirements
- Efficient in the use of computers.
- Efficient in the use of computer software programs such as MS Office.
- Strong organizational skills.
- Strong communication skills both verbally and in writing.
Nice To Haves
- High School diploma or GED equivalent preferred.
- One-year of business billing experience strongly preferred.
- Experience in the transportation or logistics industry preferred.
Responsibilities
- Answering freight and delivery inquiries via email or by telephone in a courteous and tactful manner.
- Obtaining and communicating accurate freight and delivery information, directions, and instructions using a computer.
- Working closely with branch offices to communicate client needs, concerns, and delivery information to team members in a timely manner.
- Resolving customer concerns or forwarding customer complaints to the appropriate individuals in a timely manner.
Benefits
- Paid Sick Days
- Paid Training
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
