Customer Service Clerk

Hy-Vee•Council Bluffs, IA

5d•Onsite

About The Position

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier. The Role and Why It's Important Our Customer Service team members are the friendly face of some of our most important in-store services, helping customers with everything from mailing packages and sending money to cashing checks and purchasing licenses. In this role, you'll handle a wide variety of transactions accurately and efficiently while making every customer feel welcomed and valued. If you enjoy working with people, stay calm under pressure, and take pride in getting things done right, we'd love to have you on our team.

Requirements

Solve practical problems and interpret instructions across a variety of situations with limited standardization
Perform arithmetic calculations involving fractions, decimals, and percentages accurately
File, post, and organize materials; copy data accurately between records; and gather basic information as needed
Guide customers and provide clear, helpful direction in a professional manner
Communicate clearly and professionally with customers, team members, and store leadership
High school diploma or equivalent experience required
Frequently stand and walk throughout a shift in sales, food service, or delivery areas
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Nice To Haves

Over six months up to one year of similar or related work experience preferred

Responsibilities

Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
Weigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mail
Process Western Union orders and send faxes for customers
Sell money orders and cash payroll, personal, ADC, and social security checks
Sell hunting and fishing licenses
Break down and put money in utility drawers and process paid outs
Sign on the postal department, break down, and turn off the postal register
Count daily coupons and process refunds for customers and department-approved refunds
Sign on and off lottery machines, sell and redeem lottery tickets
Assist customers with dry cleaning where applicable and process bottle refunds
Assist customers at registers and in other areas of the store as needed
Answer the telephone and use the intercom system using appropriate procedures
Remove trash in a timely manner and maintain a clean, organized work area
Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
Report to work when scheduled and on time