Customer Service Clerk - Yearbook
Varsity Brands•Edwardsville, KS
•Onsite
About The Position
Varsity Yearbook is looking to hire a Customer Service Clerk to join the team in Edwardsville, Kansas. The Customer Service Clerk is the primary point of contact for customers, assisting them with product or service information, processing orders, handling returns or exchanges, and resolving complaints. The goal is to enhance the customer experience by providing timely and accurate assistance, thereby fostering customer loyalty and satisfaction.
Requirements
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to speak effectively with customers or employees of the organization.
- Intermediate Microsoft Excel and Word skills.
- Ability to manage multiple projects at a time while paying strict attention to detail.
- High School Diploma required.
Nice To Haves
- Associates degree or 2 years work experience preferred.
Responsibilities
- Process yearbook accessory orders and prep for production.
- Assist Yearbook Cover Desk team in cover specification entry and communication to Customer Service team.
- Support Customer Service team with various order entry needs.
- Data entry into our Yearbook Business System.
- Back-up other admins during absences.
- Filing and e-filing duties.
- Assist in other departments (Shipping, Quality Control, Handwork, Billing etc.) as needed.
Benefits
- Comprehensive Health Care Benefits
- HSA Employer Contribution/ FSA Opportunities
- Wellbeing Program
- 401(k) plan with company matching
- Company paid Life, AD&D, and Short-Term Disability
- Generous My Time Off & Paid Holidays
- Varsity Brands Ownership Program
- Employee Resource Groups
- Access to Financial Coaching and member-owned Credit Union
- St. Jude Partnership & Volunteer Opportunities
- Employee Perks including discounts on personal apparel and equipment!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
