Customer Service Clerk

Cedar Band Corporation•Cedar City, UT

6d•Onsite

About The Position

At the Cedar Band Travel Plaza, our Customer Service Clerks are at the core of our professional team. Our Customer Service Clerks share the responsibility of maintaining a high standard of customer service, housekeeping, signs, pricing, and cash register operations (POS) while generating sales and handling loss prevention. Our Customer Service Clerks are the primary contact for customers in addressing and answering questions, inquiries, and complaints. Maintaining high performance at a fast pace for customer productivity is our Customer Service Clerk's role.

Requirements

Ability to process information/merchandise through the computer system and POS register system.
Ability to communicate with associates and guests, read, count, and write to accurately complete all documentation.
Ability to freely access all areas of the store including the selling floor, stock room, register, and operate/use all equipment.
Ability to climb ladders and move or handle merchandise throughout the store generally weighing 0-50 pounds.
Able to work in a fast-paced environment and maintain productivity.
Working knowledge of POS systems.
Detail-oriented with great organizational skills.
Strong ability to multi-task and effectively manage time.
Professionalism for in-person customer service and client focus.
Problem-solving/analysis and teamwork orientation.
Proficient communicator with technical capacity.
Must have a valid Drivers License.
Must be at least 18 years of age.
Must be able to pass a drug test and background check.
High school diploma or equivalent.
Customer service experience (in-person/face-to-face).
Must be authorized to legally work within the United States of America.

Nice To Haves

Experience with G-site POS system register
Experience working in a gas station, convenience store, or other comparable operation.

Responsibilities

Ensure that each customer receives outstanding Customer Service by providing a friendly environment that includes greeting and acknowledging every customer, maintaining outstanding standards, and solid product knowledge.
Maintain an awareness of all product knowledge information, merchandise promotions, and advertisements.
Assist in floor moves, merchandising, display maintenance, processing, and replenishing merchandise; participate in receiving and monitoring floor stock, and housekeeping.
Adhere to all Company policies, procedures, and practices including signing, pricing, and loss prevention.
Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
Communicate customer requests to management.
Breakfast, lunch, and dinner preparation for simple grab-n-go meals.