Customer Service Clerk, Restorative Clinic, Penn Dental Medicine

University of Pennsylvania

1d•$17 - $22•Onsite

About The Position

The Customer Service Clerk is a critical position in the support of the dental clinics of Penn Dental Medicine. Clerks are responsible for the dispensing, collection, and inventory of dental instruments, equipment, and consumable supplies utilized in the clinics for the treatment of patients, both real and simulated, as well as for the education of student doctors. Clerks identify all instruments and materials dispensed to pre-doctoral students, defects and send small equipment out for repairs, sterilize pre-doctoral student owned electrical handpieces, as well as small miscellaneous instruments. Clerks are tasked with creating exceptional experiences for our faculty and staff by providing a high level of customer service, helping Penn Dental Medicine "Shape the Future of Care".

Requirements

A high school diploma or GED and 1 - 2 years of experience or equivalent combination of education and customer experience is required.
Experience with Windows-based software required
Excellent customer service and oral and written communication skills required.

Nice To Haves

dental software experience preferred.
Knowledge of dental terminology and dental procedures preferred.

Responsibilities

Accurately identify individual instruments.
Dispense & collect instruments, materials & small equipment cassettes, & materials dispensed in all pre-doctoral clinics.
Sterilize pre-doctoral student owned electrical handpieces, small burs, and miscellaneous instruments.
Disinfect and wrap small equipment.
Send equipment out for repair when needed.
Prepare for pre-doctoral license exams twice a year.
Set up & breakdown supplies, materials, and clinic before and after exams.
Work with other team members and close the clinic at the end of session.
Prepare and restock for the next day the clinic is open.
Cross-train and rotate throughout the other three clinics as needed based on business needs.
Regularly check oxygen levels on oxygen tanks and track/accurately account for crash cart materials.
Replace expired material in clinic crash carts.
Perform other duties as assigned.

Benefits

excellent healthcare
tuition benefits for employees and their families
generous retirement benefits
a wide variety of professional development opportunities
supportive work and family benefits
a wealth of health and wellness programs and resources
Health, Life, and Flexible Spending Accounts
comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits
flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition assistance here at Penn for employee, spouse, and dependent children
Tuition assistance at other institutions for dependent children
generous retirement plans
Basic, Matching, and Supplemental retirement plans
save for retirement on a pre-tax or Roth basis
wide variety of investment options through TIAA and Vanguard.
substantial amount of time away from work
Long-Term Care Insurance
Wellness and Work-life Resources
Professional and Personal Development
access to a wide range of University resources as well as cultural and recreational activities
free or discounted admission and memberships to Penn arts and cultural centers and museums
substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours
Penn Home Ownership Services
Adoption Assistance