CUSTOMER SERVICE CLERK - MAYPORT MAIN STORE

NEXCOM•Atlantic Beach, FL

1d•Onsite

About The Position

Assists a higher level customer service representative in performing duties such as taking special orders, providing layaway services, resolving routine customer complaints, operating a cash register, etc.

Requirements

1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Responsibilities

Assists in taking special orders for authorized merchandise, including items from mail order catalogs; provides layaway services and resolves routine customer complaints.
Assists in making refunds or exchanging merchandise for authorized patrons; checks merchandise for damage or ticket switching, ensuring sales receipts are present; contacts appropriate personnel to return merchandise to stock.
Refers requests for refunds and adjustments, as well as customer complaints that are unusual in nature, to a higher grade associate.
Assists in maintaining records and logs pertinent to customer service transactions handled.
Keeps catalogs and price sheets for authorized items in a current status.
Operates a cash register in accordance with established cash control procedures and is responsible for own cash change fund.
Completes daily cash reports and ensures proper balance.
Carries out policy of courtesy and service.
Exercises tact, good manners and courtesy when serving and assisting customers and fellow associates.
Responds to inquiries and provides assistance in a prompt and friendly manner.
Understands that the customer comes first and actively seeks to become knowledgeable concerning store policies, merchandise sold and services offered.
Performs other related duties as assigned.