Customer Service Clerk (NCL47) - Maui

Hawaiian Electric•Kahului, HI

19d•Onsite

About The Position

The P CP PAYMENT PROCESSING Department of the P REVENUE MANAGEMENT Division at Hawaiian Electric Company has 1 Bargaining Unit vacancy available. This role performs customer service clerical work and operates the Company-wide telephone system. The company values integrity, excellence, teamwork, environmental stewardship, and community commitment, and invests in its employees by providing opportunities for challenge and advancement and offering a competitive compensation package.

Requirements

Must pass the Edison Electric Institute Support & Administrative Selection System (SASS).
Must pass the SRA Oral & Written Directions Test.
Must have or be able to complete customer focus training such as phone etiquette, effective listening, etc.
Ability to type a minimum of 45 w.p.m. (to be determined by company administered test).

Responsibilities

Researches customer accounts regarding billing amounts, payments, adjustments, etc.
Provides routine information to customers.
Writes up bill inquiries received.
Tabulates and reconciles payments being made to banks.
Identifies payments with incomplete customer information, and prepares cash summary sheets.
Performs cash processing duties as assigned.
Applies payments to customer accounts.
Prepares checks for deposit to banks.
Prepares and processes routine service order changes such as telephone numbers, mailing address, etc.
Assists in receiving payments from customers over the counter.
Grants routine credit extensions.
Sorts and distributes bills, computer reports, etc.
Receives and routes incoming phone calls, places long distance calls.
Reports trouble to telephone company.
Keeps records for telephone billing purposes.
When not operating the telephone switchboard, performs customer service duties such as posting of data; gathering, tabulating; checking and assembling of information; typing; filing; etc.
Operates computer terminal to input, change, delete, and retrieve information form source document.
Relieves and/or substitutes for other clerical personnel in the department.
Performs similar and incidental duties as required.
Assume an emergency management role, as assigned, and perform specific assignments or functions, as needed, in an event of an emergency, not to include routine trouble calls/callouts.