Clerk, Customer Service

Canadian National Institute for the Blind•Thunder Bay, ON

6d•Onsite

About The Position

The Assistant, CNIB Programs, will play a key role in Thunder Bay providing support to the Coordinator, Community Engagement and SmartLife Coach to deliver CNIB Programs and engage the local community. The assistant will support local programs and administrative duties in the Thunder Bay Community Hub. They will contribute to creating a welcoming atmosphere at CNIB’s Thunder Bay Community Hub and support of the CNIB Mobile Hubs across Northwestern Ontario. This position requires a superior level of customer service expertise, accuracy, confidentiality, sound judgment, and diplomacy in working with staff, volunteers, program participants and consumers. The assistant will also be responsible for providing representational and logistical support to community events and initiatives as required.

Requirements

Exceptional interpersonal and communication abilities.
Proficient in Microsoft 365.
Demonstrate the ability to develop and execute a plan of action.
Ability to work independently and as part of a team.
Professional attitude, with a strong focus on providing excellent customer service.
Demonstrates mature and sensitive nature when dealing with the needs of persons experiencing sight loss, including maintaining participant confidentiality.
A detail-oriented approach to all you do.
Strong verbal and written communication skills.

Nice To Haves

Knowledge of Accessibility Standards and best practices is an asset.

Responsibilities

Perform and coordinate programmatic, operational, administrative, and logistical responsibilities in the community.
Contribute to making CNIB Thunder Bay Community Hub a welcoming place for participants, volunteers, and staff.
Support coordination and execution of the CNIB Mobile Hub in collaboration with CNIB SmartLife and other program areas.
Assist staff and volunteers in planning and implementing program content for CNIB SmartLife, Wellness, Technology Coaching, and special events.
Supporting participants’ engagement in CNIB programs by providing direct support, offering sighted guide, sending program invites and reminders, and support with transportation arrangements.
Ensure understanding of, and compliance with, CNIB's policies and procedures.
Champion CNIB's high standards of participants and customer service by remaining mindful of considerations such as accommodation needs, accessibility, and consistently upholding respect and dignity.
Learn about and practice using key assistive technology available in shop and accessibility phone applications to support SmartLife Coach in assisting shop clients and CNIB participants with technology needs
Promote education and awareness of CNIB (volunteer opportunities, sight loss awareness, advocacy) through various communication channels, such as social media, and community outreach.
Build strong, positive relationships with program participants.
Proactively encourage and refer program participants to take advantage of CNIB programs that may be of benefit to them.
Track attendance of program participants.
Other duties as required.
Ability to manage conflicting deadlines and competing priorities in a timely and efficient manner.
Possess a resourceful, adaptive and self-motivated aptitude.