Part-time Customer Service Clerk

City of Houston • Various, TX

2d • Onsite

About The Position

Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Part-time Customer Service Clerks in our neighborhood libraries. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with technology, and enjoy interacting with people of all ages from diverse backgrounds. Part Time Customer Service Clerks work 20 hours each week.

Requirements

• Requires a high school diploma or a GED.
• Six months of clerical/customer service experience are required.
• An Associate’s degree or a Bachelor’s degree may substitute for the education and experience requirements.

Nice To Haves

• Proficient computer skills and working knowledge of Microsoft Office.
• Experience working with people of diverse backgrounds.
• Ability to communicate effectively orally and in writing.
• Strong interpersonal skills and the ability to collaborate with others.
• Experience working with children and families.
• Fluency in a foreign language is highly preferred.
• Eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

Responsibilities

• Interacting with customers at the customer service desk to find basic information and library materials.
• Assisting customers regarding library services, policies, procedures, resources, basic technology, and computer usage.
• Facilitating the use of the public computers and troubleshooting technology-related issues.
• Retrieving library materials for customers and sorting and shelving books, publications, and other items according to established procedures.
• Assisting with library programming and outreach to community groups for all ages.
• Providing genealogical reference assistance in person, via E-Mail and on the phone.
• Instructing customers in the detailed use of family history subject specific reference resources including sources online, in books and on microfilm.
• Working at least one evening a week and every Saturday in Neighborhood Libraries and every Saturday and Sunday at locations that are open on Sundays.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED