Customer Service Clerk

Madix Inc.•Goodwater, AL

1d•Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Requirements

Excellent verbal and written communication skills.
Problem analysis and problem solving.
Organizational skills.
Attention to detail.
Judgment.
Adaptability.
Teamwork.
Stress tolerance.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, prioritize, and manage time effectively.
High school diploma or equivalency certificate.
Two to four years customer service related work experience.

Nice To Haves

Level 1 = Basic Microsoft office, CRM, SAP & data entry skills along with heavy administration needs
Level 2 = Level 1 plus, Intermediate Microsoft office skills, Customer facing, Quoting smaller store takeoffs
Level 3 = Level 1-2 plus, Quoting medium size store takeoffs, downloading/exporting SAP data to Excel spreadsheets for data entry or reporting, and more complex needs
Level 4 = Levels 1-3 plus, Quoting larger size takeoffs (retail/grocery/military), reporting and review contracts. Heavily involved in Conference /Team Calls with the customer, TSM and RM.

Responsibilities

Confer with customers by telephone in order to provide information about products to take orders or cancel accounts.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Follow up customer calls where necessary.
Enter new customer information into system.
Identify and escalate priority issues.
Route calls to appropriate resource.

Benefits

Group Health Insurance
Company Paid Group Term Life
Dental, Vision, Short Term Disability, Long Term Disability, and Critical Care
401k – Eligible day one of employment (Contributions can be from 1% to 50% of salary. Company match of up to 4% quarterly based on safe harbor election)
Holidays – 9 per year (Eligible after 30 days of employment)
Vacation time
Educational Assistance
Employee Assistance Program
Onsite Clinic – Free medical visits
Safety and Attendance incentives
Employee Appreciation Days