Customer Service Clerk

City of Artesia•City Hall, US

4d•Onsite

About The Position

Under general direction of the Utility Billing Supervisor, performs a variety of customer service and clerical accounting work in the receiving and accounting of City revenues. This role involves receiving, verifying, and entering accounts for city revenues, fees, and service charges, preparing daily cash summaries, balancing monies, preparing bank deposits, and reconciling bank statements. The position also involves accurately inputting transactions and payments into a computer database, preparing and processing service orders, and responding to citizen inquiries and complaints regarding billing issues.

Requirements

High School Diploma or GED certificate required.
2 Years full-time general clerical/office support work involving some customer relations and bookkeeping duties/responsibilities; completion of a post-high school course/program in Office Practices, Bookkeeping or Customer Service/Relations may substitute for one year of experience.
Knowledge of basic customer service principles and techniques.
Ability to establish and effective working relationships with other staff and public.
Ability to follow accepted account/bookkeeping practices and procedures.
Ability to follow oral and written instructions, policies and procedures.
Knowledge of, and ability to use, Word, Excel and Access computer software.
Skill in responding tactfully and courteously to customer inquiries and complaints.
Skill in using a computerized database to input and retrieve information.
Ability to move or lift objects weighing 50 pounds or more.
Must be able to sit up to four hours at one time, and up to eight hours total per workday.
Must be able to crouch and/or kneel for up to 10 times total per workday.
Must be able to work with arms bent for up to four hours at one time for up to four hours per day.
Must be able to use arms to push/pull with an estimated force of 5 pounds, up to 5 times total per day.
Must be able to use hands and fingers to grasp and manipulate equipment and materials needed to perform essential job duties.
Must be able to coordinate use of hands and eyes in operation of various types of office equipment.

Nice To Haves

One-year experience in a utility billing and collections preferrable.

Responsibilities

Receives, verifies and enters appropriate accounts a variety of city revenues, fees, and miscellaneous service charges.
Prepares daily cash summaries; balances monies received and assigns to appropriate account; prepares bank deposits; reconciles return re-deposit bank statements.
Accurately inputs all transactions and payments into computer database.
Prepares and processes service orders for various city services, including utility turn-on/turn-off.
Responds to citizen inquiries and complaints regarding charges, delinquencies, and refunds.
Receives and processes applications for various licenses and permits and files information.
Operates 10 key calculator and scanner.
Sorts, alphabetizes, files, and/or distributes written material.
Proofreads data entry material for grammatical and spelling errors.
Receive information from phone callers, transmits information to phone callers, and synthesizes results of phone calls into informational messages for staff.
Must be able to use communicate verbally with supervisors, co-workers, and the public.
Must be able to analyze and interpret information in written word in or numerical form.
Must be able to make decisions based on sound logic and judgment, as well as verifiable facts and personal experience.
Must be able to interact tactfully and effectively with individuals or groups of people of diverse interests and backgrounds.
Other tasks and duties in related work not outlined as needed for department efficiency.