CUSTOMER SERVICE CLERK (PART TIME)

NEXCOM • Bethesda, MD

9h • Onsite

About The Position

Performs a variety of duties in connection with NEX internal and external customer services operations. Works as part of a sales team to provide service which anticipates and exceeds customer expectations.

Requirements

• 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
• Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Responsibilities

• Greets and provides specialized services to customers.
• Performs transactions quickly efficiently and professionally.
• Provides layaway services, explaining layaway policies and requirements.
• Provides refunds, merchandise exchanges, and price adjustments in accordance with NEX policy.
• Takes and places customer special orders, computing cost and taking required deposit.
• Monitors status of rain checks issued to customers and tracks orders and delivery.
• Assists customers in opening NEXCARD accounts, providing applications and basic program information.
• Assists customers with questions regarding their accounts such as available balances and credit limits.
• Accepts NEXCARD payments.
• Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks etc.
• Is empowered and responsible for resolving customer problems and complaints consistently, tactfully, and intelligently ensuring customer satisfaction as the end result.
• Interacts with customers and coworkers in a friendly and professional manner, adhering to NEX dress codes and uniform standards.
• Assists and supports sales team members to the maximum extent possible.
• Communicates information to customers knowledgeably and legibly.
• Follows up on commitments and handles all details necessary to successfully complete the sales encounter.
• Thanks customers for their patronage.
• Reviews stock assortments and communicates regularly with supervisor/store manager regarding additions, deletions, customer preferences, needs, and problems.
• Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, and achievement of store/department sales goals.
• Performs cash register transactions, including cash, charge, check, layaway, and gift certificate transactions, accurately and procedurally correctly.
• Shops the competition to become familiar with commercial sector retail store sales events, policies, and best practices.
• Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping, engraving, delivery, and gift certificates.
• Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons to deter theft.
• Completes paperwork associated with merchandise inventory movement, price adjustments, customer returns, cash register operation, etc., accurately and completely.
• Assists in training new associates in store programs and policies as assigned.
• Performs other related duties as assigned.

Benefits

• Competitive federal salary beginning at the Non-Appropriated Fund NF-01 level + depending on experience
• Federal Healthcare benefits
• Dental, Vision, 401(k) & Pension Plan
• Accrual of paid time off at DAY ONE
• Tuition reimbursement program
• Continuity Programs for Military Spouses
• Public Student Loan Forgiveness eligible after qualifying years of service
• Tax Free shopping, worldwide, at any Navy Exchange location

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree