Customer Service/Claims Analyst

KALEEN RUGS INC•Dalton, GA

102d•$15 - $20

About The Position

Kaleen Rugs, Inc. is seeking a full-time, experienced customer service representative/claims analyst to provide customers with trained, expert knowledge. The role processes orders, answers product-specific questions, and tracks orders through various stages of manufacturing. It also processes claims through the return process, with an emphasis on customer correspondence and communications. The position requires proficiency with Microsoft Office, including Outlook and Excel, and excellent verbal and written communication and comprehension skills. Familiarity with SAP and AS400 operating systems is preferred. The employee coordinates with customers, sales staff, internal staff, production, and shipping offices across domestic and international manufacturing locations.

Requirements

High school education or equivalent.
Two years of customer service experience.
One year of claims experience.
Proficiency with Microsoft Office, including Outlook and Excel.
Excellent verbal and written communication and comprehension skills.

Nice To Haves

Familiarity with SAP and AS400 operating systems.

Responsibilities

Process incoming calls and communicate professionally and promptly with customers and the sales team.
Communicate order-specific details and finishing techniques to customers, sales staff, and internal staff by phone and email.
Organize, multitask, prioritize, and manage multiple order-specific details across manufacturing locations.
Coordinate and expedite orders with domestic and international production and shipping offices.
Communicate and set shipping timelines based on production schedules.
Process claims through the return process, emphasizing customer correspondence and communications.
Perform additional administrative functions as needed.