Customer Service Center Specialist, Part-Time

Moody Publishers•Chicago, IL

14d•$18 - $21•Onsite

About The Position

Moody Bible Institute is seeking a detail-oriented and service-minded Customer Service Representative to support our constituents, including donors and friends of the ministry. In this role, you’ll be an important connection between our constituents and Moody, responding to digital inquiries, researching questions, coordinating with teams across the organization, and providing administrative support that helps deliver a positive and responsive experience. As a Customer Service Representative, you will help ensure that constituents receive timely, thoughtful, and accurate support. Whether responding to an email, researching a donor question, assisting with a request submitted online, or partnering with another Moody department, you will help create a positive experience for the people who engage with and support our ministry. This position is ideal for someone who enjoys serving others, researching information, solving problems, and managing details while working collaboratively in a team environment.

Requirements

Excellent interpersonal and written communication skills.
A genuine commitment to providing thoughtful and responsive service.
Proficiency with Microsoft Office applications.
Ability to work independently, take initiative, and follow through on responsibilities.
Strong attention to detail and accuracy.
Ability to research, review, and analyze information to help resolve questions and requests.
Ability to collaborate effectively with multiple teams and departments.
Legal authorization to work in the United States without employer sponsorship.

Nice To Haves

Experience working with customer service, donor, constituent, CRM, or information management systems.
Familiarity with applications such as Campus Solutions, Donorflow, Help Desk Plus, Recurring Engine, Salesforce, or similar platforms is a plus.

Responsibilities

Communicate professionally and compassionately with external constituents, primarily donors, as well as internal teams across Moody.
Respond to emails, web form submissions, and support tickets, with a goal of addressing, researching, or appropriately advancing requests within one business day of receipt.
Research constituent questions and coordinate with the appropriate departments to provide accurate information and timely resolution.
Partner with teams including Stewardship and Development, Donor Resource Management, Marketing and Strategic Communications, Moody Radio, the Mail Center, and ITS.
Provide administrative and operational support to the Customer Service team.
Assist with operations supporting Share and other on-air campaigns.
Maintain accuracy and attention to detail when researching information, documenting requests, and completing follow-up.
Perform other duties as assigned.