CSR (Jersey City, NJ) (4 month assignment)
About The Position
As one of the Washington Metropolitan area’s fastest-growing IT companies, we are always looking for creative, passionate, and responsible individuals. We recognize that intelligent, dedicated employees are our greatest asset. If you value innovation, integrity, and a drive to deliver, we invite you to become Enlightened. We are hiring a Temporary Customer Service Center Representative (CSR) to support Port Authority Trans-Hudson (PATH) riders and staff. This is a four-month temporary assignment. The CSR serves as an initial point of contact for PATH customers, using established procedures and troubleshooting tools to provide timely, accurate, and effective assistance.
Requirements
- High School Diploma or equivalent.
- At least 2 years of customer service experience, including high-volume call center support
- Proficiency in Microsoft Office, particularly Excel.
- Strong written, verbal, and interpersonal communication skills
- Ability to work independently and remain professional under pressure.
- Minimum of 1 year collaborating across diverse teams
Nice To Haves
- Minimum of 1 year of college (30 credit hours).
- Experience in financial services or banking.
Responsibilities
- Provide support via phone, email, and other channels while documenting all inquiries and resolutions.
- Register various fare cards by entering data into the central database and PCPS website.
- Handle lost or malfunctioning card claims, including processing replacements and updating records.
- Investigate and resolve issues related to ticket vending machines and advise customers of next steps.
- Process new and replacement web orders and maintain related spreadsheets.
- Assist with refund and transaction investigations, providing analysis for supervisor review.
- Execute product and monetary refunds through the central database and PATH website per guidelines.
- Monitor and escalate incomplete or missing transactions to the Team Lead.
- Advise customers on PCPS technical issues and guide appropriate actions.
- Provide clear, knowledgeable guidance to help customers make informed decisions.
Benefits
- Medical/Dental/Vision Insurance with Health Savings Accounts (HSA)
- Flexible Spending Accounts (FSA)
- 401(k) Retirement Plan
- Paid Holidays, Vacation, & Sick Leave
- Professional Training & Development Reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
