Customer Service Center Billing Representative III

Eversource Energy • Windsor, CT

4d

About The Position

Individual must possess excellent communication and interpersonal skills, be sensitive to external and internal customer needs, and be able to apply analytical skills and exercise sound judgment while interacting with internal and external customers. Individual will perform various detailed billing functions and analysis in connection with gas and electric operations. Individual must be willing to take ownership of and responsibility for every task assigned, anticipating customer expectations and giving the highest priority to customer satisfaction. Proficiency in Excel and Word is a plus.

Requirements

• High school diploma, Associate degree preferred
• Strong Team Player, however can work independently as necessary
• Positive Attitude
• Excellent interpersonal written and verbal skills are required
• The ability to be detailed oriented, but can visualize the larger impact of a series of transactions
• Comfortable working with both automated and manual processes
• Proficient knowledge of Excel, Outlook, Word, and PowerPoint
• Ability to multi-task and address multiple priorities simultaneously
• Strong analytical skills
• 2 years of Customer Service Experience; or equivalent preferred
• Qualified candidates must submit a resume with their application

Nice To Haves

• Proficiency in Excel and Word
• Associate degree

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees