Customer Service Center Assistant Terminal Manager
About The Position
The Assistant Terminal Manager (ATM) position is expected to train for 6 months and be willing to relocate as a Terminal Manager within one of our network locations. This role involves promoting safe operations, providing on-call support, scheduling staff, monitoring dispatch functions, managing staff and drivers, overseeing inventory, assigning equipment, communicating with customers, managing the Customer Care Program, investigating claims, and working with the Terminal Manager on budgetary goals and driver/truck ratios. The role also includes training new dispatchers and ensuring proper communication during shift changes.
Requirements
- Minimum 1-3 years of management experience required
- Minimum 2 years transportation and/or fuel experience required
Nice To Haves
- 2 year college degree preferred, but not required
Responsibilities
- Promote Safe Operations to both office staff and driver force.
- On-call 24/7 for Terminal/Dispatch support.
- Scheduling both drivers & office staff (days, nights, wknds, holidays).
- Daily monitoring of dispatch function, fill in as Dispatcher when needed.
- Management of office staff members and drivers.
- Overseeing maintenance of inventory levels for several large accounts.
- Assignment of equipment to driver force.
- Direct communication with customers regarding dispatch service.
- Responsible for Customer Care Program and compliance.
- Investigation of Customer Cargo Loss/Damage claims.
- Working closely with the Terminal Manager regarding budgetary goals.
- Maintaining budgeted Driver vs. Truck ratio.
- Training of new dispatchers.
- Ensure proper communications between dispatchers and shift changes.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
