Customer Service/Cashier - Avon Store

PETITTI UMBRELLA CODE•Avon, OH

1d•Onsite

About The Position

The Customer Service/Cashier supports daily store operations and the Company’s strategic goals by assisting customers, completing transactions, and answering phones with quality and efficiency. The role focuses on providing a consistently positive customer experience, helping customers find products and plants, processing purchases and returns, and maintaining an orderly sales floor and work area. The position is located at the Avon Store in Avon, Ohio.

Requirements

Knowledge of customer service principles and processes, including needs assessment, meeting service quality standards, and evaluating customer satisfaction.
Knowledge of the Company’s Point of Sale (POS) system, basic Microsoft computer programs, and Company email and their capabilities.
General knowledge of products and plants.
Ability to perform prolonged standing, walking, bending, lifting, and climbing at various heights, with reasonable accommodations available to enable individuals with disabilities to perform essential functions.

Responsibilities

Consistently meet customer service goals and ensure customers have a positive experience when entering and leaving the store.
Treat everyone kindly and courteously, direct customers to relevant store areas, and ensure they are comfortable before leaving them.
Use professional phone etiquette and direct calls appropriately.
Ensure items leaving the building are properly processed and watch for potential theft.
Finalize purchases and returns accurately and promptly.
Answer customer questions about products and plants, referring questions to someone better equipped to answer when necessary.
Help customers obtain the items they need for gardening success.
Promote the Petitti Rewards loyalty program.
Maintain accurate pricing and clear signage.
Keep the work area and sales floor clean and orderly.
Restock supplies in the work area and merchandise as needed.
Apply basic mathematical skills when necessary.
Notify the Department Head about POS scanning problems or other inventory issues.
Attend daily huddles and store meetings.
Assist other departments when needed.
Maintain a neat, professional appearance in accordance with the employee handbook.