Customer Service Carwash - Super Clean Carwash

STRAUCH & COMPANY•Sacramento, CA

12d•$18 - $18•Onsite

About The Position

Super Clean Carwash is seeking an entry-level, part-time Customer Service Carwash associate. This role requires an upbeat and friendly demeanor, the ability to move quickly, and a strong focus on sales to build customer loyalty and ensure high customer satisfaction. The position also involves maintaining a clean and safe facility. As part of the application process, candidates are required to complete a behavioral assessment.

Requirements

Upbeat friendly voice, smile, move fast, and SELL SELL SELL!
Build Customer Loyalty.
Provide the best customer service possible to ensure a high degree of customer satisfaction.
Maintain a clean and safe facility.
Must be able to learn a wide range of responsibilities including safety, security, cash handling, customer service within the first few weeks.
Must have the ability to lift at least 25 pounds.
Must be able to work outside during all seasons (summer heat, winter cold and rain).
Must be able to work in a fast paced environment while maintaining a high energy level.
Understand written and oral instructions.

Nice To Haves

POSSIBLE ESSENTIAL FUNCTIONS: Greeting customer with a smile, eye contact, and hello. Building customer loyalty Up selling and meeting customers needs Ending customer transaction with a "thank you, come again" Responding to emergency situations and performs all required duties as indicated in the Hazard Communications Kit and Injury/Illness Prevention Manual. Cleaning facility and equipment during shifts, including restrooms, pump islands, pies, car wash areas, driveways, fountains, ovens, warmers, counters, containers, utensils, etc. using the Process Cards. Collecting payment from customers for their purchases either in the form of cash or debit transaction and encourages other purchases through up selling. Interacting positively with the public and resolves basic customer service issues within prescribed limits, using tact and sound judgment. Communicating effectively and positively both face to face and using the phone. Understand written and oral instructions. Preparing fast food for sale. As required, cooks and arranges hot foods to attractive presentation, minimizing waste and carefully following instructions and recipes. Must adhere to company standards regarding sanitation, refrigeration and cooking; Responsible for all cash, merchandising and equipment at the facility during assigned shift. As necessary, instructing customers how to use self-serve equipment. Preparing required reports to account for all funds and products sold at the facility during assigned shift. Taking inventory of items, counts ·money and balances reports in accordance with Company policy. Operating and maintaining facility equipment in a safe manner, i.e. air machines, vacuums, car wash and convenience store equipment. Stocking all shelves, including walk-ins, with merchandise. Maintaining time record each week to accurately indicate the hours personally worked. Maintaining assigned "PRIDE" areas.

Responsibilities

Greeting customers with a smile, eye contact, and a friendly hello.
Building customer loyalty through excellent service.
Up-selling products and meeting customer needs.
Ending customer transactions with a polite thank you.
Responding to emergency situations and performing required duties as indicated in safety manuals.
Cleaning facility and equipment, including restrooms, pump islands, car wash areas, and convenience store areas.
Collecting payments (cash or debit) and encouraging additional purchases through up-selling.
Interacting positively with the public and resolving basic customer service issues.
Communicating effectively and positively, both face-to-face and via phone.
Preparing fast food for sale, including cooking and arranging hot foods attractively.
Adhering to company standards for sanitation, refrigeration, and cooking.
Being responsible for cash, merchandising, and equipment during assigned shifts.
Instructing customers on how to use self-serve equipment.
Preparing reports to account for funds and products sold.
Taking inventory, counting money, and balancing reports.
Operating and maintaining facility equipment safely.
Stocking shelves with merchandise.
Maintaining accurate time records.
Maintaining assigned "PRIDE" areas.