Customer Service Career | No Prior Experience | WORK FROM HOME
About The Position
AO | Globe Life is expanding its virtual client-services team and seeking friendly, motivated, and dependable professionals for our Remote Client Success Specialist opportunity. You'll connect virtually with individuals and families, learn about their needs, explain available supplemental benefits and financial protection options, assist with enrollment, and continue providing service after coverage is established. This opportunity blends Customer Care, Client Relationships, Benefits Education, and Consultative Insurance Sales. Previous insurance experience is not required. We provide training, mentorship, licensing guidance, and ongoing professional development to help motivated individuals learn the business.
Requirements
- Be at least 18 years of age
- Be physically located within the United States
- Be legally authorized to work in the United States
- Have access to a reliable computer or laptop
- Have reliable high-speed internet
- Have webcam and microphone capability
- Maintain a quiet, professional home workspace
- Be comfortable communicating through Zoom and phone
- Have basic computer and web-based technology skills
- Be willing to participate in required training
- Be willing and able to obtain the appropriate state Life & Health Insurance License
Nice To Haves
- Friendly and personable
- Strong communicators
- Active listeners
- Service-oriented
- Professional and dependable
- Comfortable talking with people by phone and video
- Organized and detail-oriented
- Good at managing their time
- Comfortable solving problems
- Self-motivated
- Personally accountable
- Comfortable working independently
- Able to collaborate virtually
- Open to coaching and feedback
- Motivated by goals and measurable results
- Interested in continuous professional development
- Committed to ethical, client-focused service
Responsibilities
- Meeting with clients through scheduled Zoom and phone appointments
- Connecting with individuals interested in learning about available benefits
- Listening to client questions, concerns, and priorities
- Providing friendly and professional customer service
- Explaining information in clear, easy-to-understand language
- Following up with prospective and existing clients
- Assisting with applicable policy-service requests
- Helping with beneficiary-related updates
- Maintaining accurate digital records
- Managing scheduled appointments and follow-up activities
- Building lasting relationships through dependable service
- Conducting virtual benefit consultations
- Identifying individual and family protection needs
- Explaining coverage features and available options
- Answering questions about benefits
- Presenting solutions based on client needs
- Assisting eligible clients with applications
- Guiding clients through enrollment
- Completing required documentation
- Assisting with beneficiary information
- Conducting applicable policy reviews
- Providing continued service after enrollment
Benefits
- Weekly commission payments
- Performance-based bonuses
- Renewal income
- Residual income opportunities
- Leadership compensation for qualifying representatives
- Performance recognition and incentives
- Medical insurance reimbursement opportunities
- Company-supported life insurance
- Accidental Death Benefit coverage
- OPEIU Local 277 representation where applicable
- Professional coaching
- Leadership mentorship
- Virtual business technology and tools
- Career-development resources
- Company-sponsored incentive travel
- Leadership conferences and conventions
- Achievement awards
- Performance contests
- Professional-development experiences
- Team recognition
- Additional performance incentives
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
