Customer Service Call Representative (2)

Pace • Arlington Heights, IL

9h • Onsite

About The Position

Under the direction of the Supervisor of Customer Relations, the Customer Relations Call Representative is responsible for answering and handling all English-speaking customer calls pertaining to paratransit and fixed route that come into Pace Customer Relations. This role also involves creating incident reports and retrieving and responding to voicemails.

Requirements

• Must have at minimum a high school diploma or equivalency.
• Must have proficient computer skills including a good working knowledge of Microsoft Office suite programs and the ability to learn the Customer Relations computer program.
• Must demonstrate good verbal and written communication skills.
• Must demonstrate good time management skills.
• Must be able to follow directions.
• Must demonstrate excellent interpersonal skills along with patience and a positive attitude.
• Must be both detailed and customer-service oriented.

Nice To Haves

• 1-3 years' experience in customer service or call center environment
• A good work record

Responsibilities

• Providing professional, courteous customer service in all communications with customers, and facilitating timely resolution of complaints.
• Completing all written and verbal complaint responses on behalf of Pace.
• Disseminating to and following up on customer complaints with appropriate Pace departments.
• Performing other duties as assigned or required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED