Customer Service Specialist - Statesboro

Vallant Bank•Statesboro, GA

11h•Onsite

About The Position

The Customer Service Call Center Specialist is the initial voice contact that every customer and prospect have with the bank. The Customer Service Call Center Specialist is responsible for a quick and customer friendly response in a manner that is consistent with the customer service focus of Vallant Bank. The employee will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in actions, words, and deeds.

Requirements

High School graduate.
Basic knowledge of the bank's products and services.
Willingness to serve.
Ability to function efficiently in a network environment.
Working knowledge of Microsoft Office and SharePoint.
Ability to function efficiently on a general business level of math.
General accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).
Project a professional image by adhering to guidelines in the employee handbook.
Self-starter, creative thinker, flexible, eager, nurturing, open to change, and exhibit good judgment.
Leader by example, attentive to detail, work well with others, and responsive to supervisory guidance.
Working knowledge of compliance guidelines for the bank and the industry.
Strong customer service attitude.
Good speaking voice.
Knowledge of the bank's products and services.

Nice To Haves

Some banking or call center experience desired.

Responsibilities

Provide initial voice contact for customers and prospects.
Respond quickly and in a customer-friendly manner.
Support the bank's strategic goals, vision, mission, core values, service standards, and service philosophy.
Collect, research, and analyze information skillfully.
Use headset for hearing and speaking.