Customer Service / Call Center Representative
DARCARS Automotive Group•Rockville, MD
•Onsite
About The Position
DARCARS Automotive Group is now hiring an Customer Service / Call Center Representative. This role is not remote eligible. We’re looking for a Call Center Representative to be the vital link between our service department and our valued customers! Embark on an opportunity that leads to career growth!
Requirements
- Excellent phone etiquette, and communication skills
- A positive, patient, and active listener
- Experience in a call center or customer service role
- Ability to multitask and stay organized in a fast-paced environment
- Basic computer skills
Nice To Haves
- automotive experience is a plus!
Responsibilities
- Answer high volume of incoming service calls promptly and professionally
- Schedule service appointments efficiently based on customer needs
- Outbound Service appointment confirmations, reminders and campaign calls
- Provide accurate information about services, pricing, wait times, and warranties
- Assist customers with inquiries and ensure seamless service experience
- Always maintain a friendly and professional demeanor
Benefits
- Comprehensive Benefits Plan including 401k
- Employee discounts on vehicle purchases, parts and service repairs
- A dynamic and supportive team and training environment
- Opportunities for career growth within the company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
