Customer Service Call Center Agent
ASA ELECTRONICS LLC•Elkhart, IN
•Onsite
About The Position
This position is responsible for providing technical troubleshooting support by phone to internal users and/or external customers. This role troubleshoots ASA product issues, ensuring timely resolution and a high level of customer satisfaction. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced environment.
Requirements
- 1–3 years of customer service troubleshooting support.
- Strong problem-solving and analytical skills
- Excellent communication and customer service skills
- Ability to explain technical concepts to non-technical users
- Strong organizational and time management skills
- Ability to prioritize and manage multiple tasks
Nice To Haves
- Electronics interest and/or experience a plus
Responsibilities
- Respond to technical support requests via phone, email, chat, or ticketing system
- Diagnose and troubleshoot system issues with product
- Provide step-by-step guidance to users to resolve technical problems
- Document issues, resolutions, and processes
- Follow up with users to ensure issues are fully resolved
Benefits
- Competitive salary based on experience
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
