Customer Service (Cabinets)

Chadwell Supply•Tampa, FL

1d•Hybrid

About The Position

The Cabinet Coordinator is responsible for handling incoming requests via email, supplying lead times, and providing support to all Chadwell Representatives. Responsibilities include data entry of measurements provided and/or requesting quotes from vendors and ensuring all information is accurate.

Requirements

Have good interpersonal skills and be able to effectively communicate with vendors, managers, and coworkers.
Be proficient in Microsoft Outlook, Word, and Excel.
Having strong attention to detail, problem-solving skills, and proactive thinking is required.
Be able to work in a self-managed, self-motivated team-oriented environment. This includes cooperatively scheduling work and meetings and the ability to multitask with frequent interruptions.

Responsibilities

Be able to process stock orders, quotes, and returns accurately.
Work quickly to provide substitutes for items placed on backorder if requested.
Be able to process Credit Card Authorizations on open orders.
Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts.
Be able to answer the phone with a clear friendly tone.
Be responsible for reading and obeying all notes on accounts pertaining to the handling of our accounts.
Acknowledge and answer all emails as they arrive.
Participate in Lunch and Learns and all other product knowledge opportunities.
Remain logged into queues during business hours.