Customer Service & Brand Ambassador - Hybrid/ Remote

The Brothers That Just Do Gutters - South Shore • Norwood, MA

46d • $23 - $27 • Hybrid

About The Position

The Brothers That Just Do Gutters is seeking a Customer Service & Brand Ambassador for a hybrid role. This position combines customer service and office administration (approximately 75%) with local marketing, social media, and community events (approximately 25%). Most administrative and customer service responsibilities can be performed remotely from home, but the role also requires representing the company at local events and engaging on local social media.

Requirements

• Organized enough to handle administrative responsibilities independently from home
• Outgoing enough to comfortably meet and talk with new people
• Friendly, personable, and great on the phone
• Highly organized and detail-oriented
• Self-motivated and productive when working remotely
• Dependable and good at following through
• Confident approaching and talking with new people
• Comfortable creating simple, engaging social media content
• Professional in communication and appearance
• Comfortable with computers, email, scheduling systems, and social media
• Willing to occasionally work evenings or weekends for community events
• Able to travel locally and have reliable transportation

Nice To Haves

• Experience in customer service, administrative support, hospitality, retail, marketing, social media, or event promotion is helpful

Responsibilities

• Answer incoming customer calls in a friendly and professional manner
• Help customers schedule estimates and appointments
• Respond to basic questions and direct customers to the appropriate team member
• Assist with customer follow-ups and communications
• Maintain accurate customer information and records
• Provide administrative support to our sales and management teams
• Help coordinate schedules and appointments
• Perform general administrative and office responsibilities
• Work with our sales team to identify local marketing opportunities
• Research and coordinate town fairs, farmers markets, home shows, community events, and other opportunities to promote our company
• Attend selected events as a representative of The Brothers That Just Do Gutters
• Talk with homeowners about our company and services and generate leads for our sales team
• Coordinate event materials, signage, displays, and promotional items
• Create and post engaging local content on Facebook and other social media platforms
• Share photos of completed projects, community involvement, employees, customer stories, seasonal information, and other locally relevant content
• Look for opportunities to engage with local Facebook groups, community pages, organizations, and businesses
• Take photos and short videos at company and community events for social media
• Help develop new grassroots marketing ideas and community partnerships

Benefits

• Significant work-from-home flexibility
• Paid time off
• Paid holidays
• Training and opportunities for professional growth
• A varied role that combines independent remote work with customer interaction and community involvement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed