Customer Service Billing Specialist

LABTECH DIAGNOSTICS•San Antonio, TX

10d•$19 - $22•Onsite

About The Position

Join LABTECH DIAGNOSTICS in San Antonio, TX, as a Full Time Customer Service Billing Specialist, where you can make a meaningful impact on the lives of our patients. This onsite role offers the opportunity to engage directly with our valued customers, ensuring their billing queries and insurance claims are handled with precision and care. You will be part of a high-performance team dedicated to excellence in service, developing your skills in a supportive environment. With a competitive pay range of $19-22 hourly, you will be rewarded for your dedication and hard work. This position is perfect for those who thrive on customer interaction and are passionate about problem-solving. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account, Competitive Salary, Paid Time Off, and Employee Discounts. Take the next step in your career and become part of a company that places a strong emphasis on customer focus and operational excellence. What does a Customer Service Billing Specialist do? As a Full Time Customer Service Billing Specialist at LABTECH DIAGNOSTICS in San Antonio, TX, you will play a vital role in our healthcare team by expertly handling a variety of responsibilities. You will answer, screen, and forward incoming calls, ensuring exceptional customer service at all times. Your attention to detail will be crucial as you address patient inquiries about charges, interpret and process Explanation of Benefits (EOBs), and research, correct, and resubmit rejected claims. You will bill patients for their responsible portions while diligently following up with insurance carriers on unpaid or denied claims. Additionally, you will work closely with physicians to ensure accurate coding for patient records and manage copays, coinsurances, and deductibles. Adhering to our laboratory’s privacy and security policies, you will effectively utilize office equipment and database programs while remaining flexible to take on additional job-related duties as assigned. What you need to be successful To excel as a Full Time Customer Service Billing Specialist at LABTECH DIAGNOSTICS, candidates should possess a strong foundation in medical billing, supported by a high school diploma or GED. Previous experience in medical billing is required, as it equips you with the necessary skills to interpret and process Explanation of Benefits (EOBs) accurately. Exceptional customer service skills are crucial for addressing patient inquiries and concerns effectively while maintaining a professional demeanor. Candidates should demonstrate strong attention to detail, enabling them to research, correct, and resubmit rejected claims with precision. The ability to multi-task and manage time efficiently in a fast-paced environment is key. Additionally, candidates must be comfortable working with office equipment and various database programs. Finally, a willingness to adapt and take on additional tasks as needed will contribute to overall success in this dynamic role.

Requirements

High school diploma or GED
Experience in medical billing required
Quality customer service skills
Able to sit for long periods of time

Responsibilities

Answer, screen, and forward incoming calls, ensuring exceptional customer service at all times.
Address patient inquiries about charges
Interpret and process Explanation of Benefits (EOBs)
Research, correct, and resubmit rejected claims
Bill patients for their responsible portions while diligently following up with insurance carriers on unpaid or denied claims.
Work closely with physicians to ensure accurate coding for patient records
Manage copays, coinsurances, and deductibles.
Adhering to our laboratory’s privacy and security policies
Effectively utilize office equipment and database programs
Remaining flexible to take on additional job-related duties as assigned.