Customer Service Automotive Technical Specialist

FCP Euro • Mesa, AZ

17h • $24 - $30 • Hybrid

About The Position

FCP Euro is seeking Customer Service Automotive Technical Specialists for their Mesa, AZ location. This role involves being a technical expert and trusted advisor for customers, assisting them with automotive needs, pre-purchase inquiries, and post-purchase technical issues. The specialist will also support the customer service team with advanced escalations, document interactions, identify recurring issues, and contribute to improving products and processes. Additionally, they will collaborate with technical content and product teams to enhance fitment accuracy and descriptions, and contribute to internal knowledge bases. Staying updated on European vehicle technologies is also a key aspect of the role.

Requirements

• Passion for European cars, including ownership experience and/or European car community engagement.
• Hands-on experience in car repair.
• Demonstrate a working knowledge of car parts and car repair.
• 1+ years of experience in a Customer Service role or a technical support role within an automotive company or parts retailer.
• Ability to clearly and professionally explain complex technical concepts via phone, chat, and email.
• Proficiency in computer use and comfort with technology and digital tools in a professional office setting.
• Strong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environment.
• Exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.
• Ability to attend on-site orientation in Mesa, AZ, for the first 30-45 days of training.

Nice To Haves

• Formal education in automotive technology and/or Automotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer-specific training (e.g., BMW, Audi, Mercedes-Benz).

Responsibilities

• Provide expert pre-purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs.
• Troubleshoot post-purchase issues, from error orders to job-specific part replacements.
• Support customer service team members by handling advanced technical escalations.
• Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence.
• Identify recurring issues, collaborate with internal teams, and help improve products and processes.
• Work with technical content and product teams to enhance fitment accuracy and descriptions.
• Contribute to internal knowledge bases and document common technical solutions.
• Keep up with the latest European vehicle technologies and industry advancements.

Benefits

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees.
• Company HSA contribution.
• 120 hours of PTO (Paid Time Off).
• 40 hours of Paid Sick Time.
• Company Holidays.
• 401k with Company deposit and match.
• Discounted prices on our catalog of European car parts!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed