Customer Service Attendant

Horizon Health•Paris, IL

2d•Onsite

About The Position

Horizon Health is a Critical Access, Rural Health Facility comprised of 25-inpatient beds located in Paris, IL & a multitude of outpatient clinic settings including Family Practice and Specialty Clinics in Paris and surrounding cities. We have been serving residents of Edgar County since 1968 though community education, emergency services, and outpatient care. As we continue to expand our services & locations, our community has grown far beyond Paris. Our rich history and strong community support pave the way for the future of healthcare as we serve you—our family, friends, and neighbors. Position Summary: The Customer Service Attendant takes a proactive approach in both greeting and assisting patients and visitors. Develops and maintains excellent public relations and customer service, in addition to assisting customers with mobility issues when either entering or exiting their vehicles. Also, provides directional assistance for customers who are navigating to any destination on the Horizon Health Campus.

Requirements

Good verbal communication skills
Excellent customer service skills
Ability to wear Personal Protective Equipment (PPE) for extended periods of time (Based on the current guidelines)
Ability to work in a variety of inclement weather-related conditions
Ability to perform job functions up to and including lifting, pushing, pulling, and walking for extended periods of time.
Willingness to proactively seek out and identify persons in need of assistance.

Responsibilities

Treat each patient, visitor and vendor entering the facility with compassion, respect and privacy.
Transport customers into, around, and exiting the facility who need assistance. Demonstrates the ability to do so in a safe and effective manner.
Provide directional assistance for customers who are navigating to any destination on the Horizon Health Campus.
Maintain a safe, secure, clean and sanitary environment.
Monitor and maintain adequate supplies at the work station.
The responsibilities listed above are not all-inclusive; other activities may be required in support of the hospital’s goals and objectives.