Customer Service Attendant - Graziano's Gables Market
About The Position
Greets incoming customers, answers phone calls, and customer questions and requests. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue refunds, voids, or credits to customers with manager approval. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period and reconcile this with total sales. Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to patrons; correctly customizes orders as requested. Maintain clean and orderly checkout areas. Complete general cleaning duties such as clean tables, chairs, and floors. Remove dirty dishes, set tables, replenish supply of clean linens, silverware, glassware condiments & bread. Empty trash cans. Assist customers by providing information and resolving their complaints. Restocking and rolling silverware and assist with stocking stations. Answer questions related to drinks, menu, bakery and catering. Check with guests to make sure that they are enjoying their meals and be initiative-taking to correct any problem. Takes food and beverage orders and delivers them to the kitchen. Delivers food, beverages, condiments, and other requested items to customers. Ensures that food is prepared correctly and to customers satisfaction; returns incorrect or improperly cooked orders to kitchen. Collects plates and clears the table as customers finish their meals. Performs other related duties as assigned.
Requirements
- Excellent interpersonal and customer service skills
- Well-organized with ability to take and place food and beverage orders accurately
- Ability to follow all safe food handling procedures and sanitation practices
- Ability to operate point-of-sale systems
- Must successfully complete restaurant training course
Nice To Haves
- Previous experience as a server preferred
Responsibilities
- Greet incoming customers
- Answer phone calls, customer questions and requests
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue refunds, voids, or credits to customers with manager approval
- Count money in cash drawers at the beginning of shifts to ensure accuracy and adequate change
- Calculate total payments received and reconcile with total sales
- Prepare and serve hot and cold beverages, customizing orders as requested
- Maintain clean and orderly checkout areas
- Complete general cleaning duties (tables, chairs, floors)
- Remove dirty dishes, set tables, replenish linens, silverware, glassware, condiments & bread
- Empty trash cans
- Assist customers with information and complaint resolution
- Restock and roll silverware, assist with stocking stations
- Answer questions related to drinks, menu, bakery and catering
- Check with guests to ensure satisfaction and proactively address issues
- Take food and beverage orders and deliver them to the kitchen
- Deliver food, beverages, condiments, and other requested items to customers
- Ensure food is prepared correctly and to customer satisfaction, returning incorrect orders to the kitchen
- Collect plates and clear tables
- Perform other related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
