Customer Service Attendant
About The Position
We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment. Reporting to the Chief Steward, Customer Service Attendants are responsible for taking food and beverage orders from passengers and relaying orders to the galley; portioning and serving items from the steam table; responding to special menu or serving requests; assisting passengers with trays. They are also responsible for selling and serving alcoholic beverages, assisting with the presentation of hot and cold menu items, and performing various cleaning duties. Additional duties include preparing food service facilities, checking stores, providing information to passengers, and performing marine emergency duties.
Requirements
- Strong customer service skills
- Ability to work in a high-volume customer focused environment
- Ability to work in a physically demanding job
- Excellent communicator
- High level of self-motivation and initiative
- Innovative team player
- Works well under pressure
- Ability to be flexible and adapt to a change in task when necessary
- One (1) year of customer service experience, preferably in a food service environment
- A valid Seafarer’s Medical
- Food Safe Level 1 Certificate
- Serving it Right Certificate
Nice To Haves
- Occupational First Aid Level 3
- Professional Cook Level 1
Responsibilities
- Taking food and beverage orders from passengers and relaying orders to the galley
- Portioning and serving items from the steam table
- Responding to special menu or serving requests
- Assisting passengers with trays
- Selling and serving alcoholic beverages
- Assisting with the presentation of hot and cold menu items
- Clearing and cleaning table and chairs in passenger areas
- Carrying dishes and trays to bus stations
- Scraping off food remains
- Separating wet compost
- Assisting in sorting cutlery and dishes
- Performing housekeeping and major cleaning routines including sweeping, cleaning, scrubbing, washing, vacuuming floors, cleaning bulkheads, deckheads, elevators, furniture, windows, galley, galley appliances, steam tables, beverage machines, lines and taps, and cleaning coolers
- Picking up papers and garbage and emptying garbage containers
- Operating garbage compactors
- Sorting recyclables for removal
- Mixing cleaning solutions
- Cleaning washrooms, wiping down counters, sinks, mirrors, disinfecting toilets and urinals, replacing hand towels and toilet paper
- Preparing food service facilities for opening
- Readying the facilities for on-coming watches and closing facilities
- Checking stores for sufficient supplies and unloading
- Lifting, carrying, replenishing, and rotating stores
- Reporting equipment failures
- Assisting in vessel refit storing and de-storing
- Providing information to passengers about ferry schedules
- Performing marine emergency duties in drills and emergency situations including but not limited to passenger management, operating evacuation systems, handling fire hoses, and lookout duties
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
