Apex Customer Service Attendant

Red Hawk Casino•Placerville, CA

1d•Onsite

About The Position

A Customer Service Attendant (CSA) is responsible for anticipating guest needs and exceeding guest service expectations, all while providing a fun and exciting atmosphere. CSAs are responsible for assisting guests in various areas, in many capacities, and following Red Hawk’s high standards of quality Guest satisfaction.

Requirements

The desire and ability to be pleasant, upbeat and sociable throughout the workday.
Work varying days, nights, holidays and weekends.
Show an eagerness to learn new skills and systems.
Prior guest service and cash handling experience is strongly preferred.

Nice To Haves

High School Diploma or GED preferred.

Responsibilities

Greet and respond to guests in a friendly and positive manner with a sense of urgency.
Operate scanners, registers and all POS systems.
Count money in cash drawer at the beginning of the shift to ensure accurate pars.
Perform basic math functions to collect and process payments for all activities purchased.
Receive payments by cash, credit card or vouchers and issue receipt, credits and/or change to guest.
Take coupons and passes and scan or input them correctly in the Point of Sale system.
Verify personal information on guest ID.
Schedule activity times.
Observe, instruct and monitor Guests for safety and guideline adherence.
Assist with Guest recovery and notify manager to ensure positive Guest experiences.
Communicate clearly and professionally while interacting enthusiastically with Guests and fellow co-workers.
Work as a team player in meeting guests needs, and actively contribute to the efforts of other departments.
Attend all required department and company meetings and training sessions.
Maintain a clean work area.
Knowledgeable of facility emergency procedures.
Perform Opening, Running and Closing department duties as assigned.
Follow proper uniform guidelines.
Display excellent communication skills both verbal and nonverbal.
Performs all other duties as assigned.