Customer Service Attendant

BC Ferries • Salt Spring Island Electoral Area, BC

9d • Onsite

About The Position

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment. Customer Service Attendants are responsible for taking food and beverage orders from passengers and relaying orders to the galley; portioning and serving items from the steam table; responding to special menu or serving requests; assisting passengers with trays. They are also responsible for selling and serving alcoholic beverages, assisting with the presentation of hot and cold menu items, and clearing and cleaning tables and chairs in passenger areas. This includes carrying dishes and trays to bus stations, scraping off food remains, separating wet compost, and assisting in sorting cutlery and dishes. Additionally, the role involves performing housekeeping and major cleaning routines, cleaning washrooms, and preparing food service facilities for opening and closing. Additional duties include preparing food service facilities for opening; readying the facilities for on-coming watches and closing facilities; checking stores for sufficient supplies and unloading; lifting, carrying, replenishing, and rotating stores; reporting equipment failures; assisting in vessel refit storing and de-storing. Passengers will also be provided with information about ferry schedules. Finally, Customer Service Attendants perform marine emergency duties in drills and emergency situations, including passenger management, operating evacuation systems, handling fire hoses, and lookout duties.

Requirements

• One (1) year of customer service experience, preferably in a food service environment.
• A valid Seafarer’s Medical, Food Safe Level 1 and Serving it Right Certificates are required and can be obtained upon receiving an offer of employment.

Nice To Haves

• Occupational First Aid Level 3
• Professional Cook Level 1

Responsibilities

• Taking food and beverage orders from passengers and relaying orders to the galley; portioning and serving items from the steam table; responding to special menu or serving requests; assisting passengers with trays.
• Selling and serving alcoholic beverages.
• Assisting with the presentation of hot and cold menu items.
• Clearing and cleaning table and chairs in passenger areas; carrying dishes and trays to bus stations; scraping off food remains; separating wet compost; assisting in sorting cutlery and dishes.
• Performing housekeeping and major cleaning routines including sweeping, cleaning, scrubbing, washing, vacuuming floors, cleaning bulkheads, deckheads, elevators, furniture, windows, galley, galley appliances, steam tables, beverage machines, lines and taps, and cleaning coolers; picking up papers and garbage and emptying garbage containers; operating garbage compactors; sorts recyclables for removal; mixing cleaning solutions.
• Cleaning washrooms, wiping down counters, sinks, mirrors, disinfecting toilets and urinals, replacing hand towels and toilet paper.
• Preparing food service facilities for opening; readying the facilities for on-coming watches and closing facilities; checking stores for sufficient supplies and unloading; lifting, carrying, replenishing, and rotating stores; reporting equipment failures; assisting in vessel refit storing and de-storing.
• Providing information to passengers about ferry schedules.
• Performing marine emergency duties in drills and emergency situations including but not limited to passenger management, operating evacuation systems, handling fire hoses, and lookout duties.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed