Customer Service Attendant

Propark Mobility • Hartford, CT

2d • $18 - $19 • Onsite

About The Position

This role involves directing patrons where to park, completing daily shift paperwork by recording transaction details, and providing excellent customer service according to company standards. Responsibilities include maintaining a required uniform appearance, using the company greeting, answering questions, resolving issues, and thanking customers upon exit. Additionally, employees may be asked to complete small cleaning or maintenance tasks and other special projects as assigned by management.

Requirements

• Must be at least 18 years old.
• Ability to read, comprehend, and communicate effectively both verbally and through written correspondence.
• Ability to work in a fast-paced environment.
• Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.
• Ability to provide customer resolution in a professional and friendly manner.

Nice To Haves

• Valet parking: 1 year+
• Customer service: 1 year+

Responsibilities

• Direct patrons where to park.
• Complete the daily shift paperwork by recording the number of transactions by parking rate, number of vehicles in and out of the facility, number of contract parkers, vehicles left in the facility, number of validated tickets and exception tickets.
• Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues and thanking each customer upon exit.
• May be asked by local management to complete small cleaning or maintenance tasks according to the company’s maintenance checklists.
• Other special projects as assigned by location management.

Benefits

• Free Parking!
• Flexible scheduling
• Paid Holidays
• Wellness programs
• Free and confidential employee assistance program (EAP)
• Paid vacation (FT Employees)
• Extra day-off on your birthday (FT Employees)
• Benefits Package (FT Employees) - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED