Customer Service Attendant OFA 3
About The Position
We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment. Customer Service Attendants are responsible for taking food and beverage orders from passengers and relaying orders to the galley; portioning and serving items from the steam table; responding to special menu or serving requests; assisting passengers with trays. They also sell and serve alcoholic beverages, assist with the presentation of hot and cold menu items, and clear and clean tables and chairs in passenger areas. This includes carrying dishes and trays to bus stations, scraping off food remains, separating wet compost, and assisting in sorting cutlery and dishes. Housekeeping and major cleaning routines are also part of the role, including sweeping, cleaning, scrubbing, washing, vacuuming floors, cleaning various surfaces and appliances, and operating garbage compactors. Cleaning washrooms, preparing food service facilities for opening and closing, checking and managing stores, and reporting equipment failures are also key duties. Additionally, Customer Service Attendants provide information to passengers about ferry schedules, perform marine emergency duties, and carry out duties associated with the OFA3 designation.
Requirements
- Valid First Aid Level 3 or Advanced First Aid Certificate
- One (1) year of customer service experience, preferably in a food service environment
- Valid Seafarer’s Medical Certificate (can be obtained upon receiving an offer of employment)
- Food Safe Level 1 Certificate (can be obtained upon receiving an offer of employment)
- Serving it Right Certificate (can be obtained upon receiving an offer of employment)
- Strong customer service skills
- Ability to work in a high-volume customer focused environment
- Ability to perform a physically demanding job
- Excellent communication skills
- High level of self-motivation and initiative
- Innovative team player
- Ability to work well under pressure
- Ability to be flexible and adapt to a change in task when necessary
Responsibilities
- Taking food and beverage orders from passengers and relaying orders to the galley
- Portioning and serving items from the steam table
- Responding to special menu or serving requests
- Assisting passengers with trays
- Selling and serving alcoholic beverages
- Assisting with the presentation of hot and cold menu items
- Clearing and cleaning table and chairs in passenger areas
- Carrying dishes and trays to bus stations
- Scraping off food remains
- Separating wet compost
- Assisting in sorting cutlery and dishes
- Performing housekeeping and major cleaning routines including sweeping, cleaning, scrubbing, washing, vacuuming floors, cleaning bulkheads, deckheads, elevators, furniture, windows, galley, galley appliances, steam tables, beverage machines, lines and taps, and cleaning coolers
- Picking up papers and garbage and emptying garbage containers
- Operating garbage compactors
- Sorting recyclables for removal
- Mixing cleaning solutions
- Cleaning washrooms, wiping down counters, sinks, mirrors, disinfecting toilets and urinals, replacing hand towels and toilet paper
- Preparing food service facilities for opening
- Readying the facilities for on-coming watches and closing facilities
- Checking stores for sufficient supplies and unloading
- Lifting, carrying, replenishing, and rotating stores
- Reporting equipment failures
- Assisting in vessel refit storing and de-storing
- Providing information to passengers about ferry schedules
- Performing marine emergency duties in drills and emergency situations including but not limited to passenger management, operating evacuation systems, handling fire hoses, and lookout duties
- Performing duties associated with OFA3 designation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
