Customer Service Attendant

Knox College•Galesburg, IL

2d•Onsite

About The Position

Under the direction of the Director of Operations, the Customer Service Attendant is responsible for a variety of tasks in relation to interacting with all dining services guests while guiding them through the payment process. Schedule: Sunday & Monday OFF Tuesday & Wednesday 4:00 pm to 8:00 pm Thursday & Friday 10:45 am to 2:45 pm Saturday 7:15 am- 11:15 am

Requirements

Possess basic math and reading skills
Have a customer service mentality and be able to effectively interact with students and guests
Ability to operate CBORD Epic card readers
Ability to function in a high stress environment
Ability to follow instructions
Ability to lift 30 pounds
Ability to continuously stand and walk for the duration of an assigned sh ift

Responsibilities

Utilize proper sanitation and safety practices
Follow job site, local , state, and federal health , and safety mandated r equireme nt s
Interact with all guests and guide them through the payment process
Process transactions using CBORD and credit and debit card transactions
Maintain a clean work area
Assist with the sanitation of the guest welcome area and dining room during down time
Assist with monitoring the levels of utensil and napkin dispensers an d refill if necessary
Direct students to dining resources as requested
Possess an acute knowledge of the menus available during each of your shifts
Work catering as deemed necessary for operational needs
Other front of house service attendant tasks may be assigned based on bus