Customer Service Attendant - Part-Time
About The Position
Responsible for assisting in the orderly operation of the Community Center front desk, utilizing clerical/receptionist skills while dealing with the public and co-workers. This role involves performing all Rec-Trac software related duties, processing registrations, handling inquiries, and managing fees. The attendant will also monitor and respond to online email questions, demonstrate knowledge of Wheaton Park District facilities and programs, and direct patrons. General clerical work, opening and securing the office, filing, and staying informed through OneNote are also key aspects. The position requires providing high-quality customer service and proactively supporting the V.A.L.U.E.S. of the organization.
Requirements
- Minimum of high school diploma or equivalent
- At least 6 months experience in general office duties
- Strong computer skills
- Experience dealing with the public required
- Must possess an aptitude for learning a multi-layered software application
- Must have great problem solving, analytical, organizational, interpersonal; and written and verbal communication skills
- Must be able to multi-task and work calmly and effectively under pressure
- CPR/AED certified or obtain within 90 days of employment
Responsibilities
- Perform all Rec-Trac software related duties utilizing activity, pass, POS, and facility modules.
- Process registrations; including answering inquires, customer transfers, handling paperwork and collecting of fees as required.
- Monitor and follow up with all online e-mail questions.
- Demonstrate acquired knowledge of Wheaton Park District facilities, parks, and programs.
- Direct patrons to specific Community Center locations.
- General clerical work that may include typing and word processing.
- Open office and secure office upon closing.
- Accurately file documents and reports.
- Utilize OneNote to stay informed of changes and updates by reading every shift.
- Follow the Wheaton Park District policies, procedures, and guidelines.
- Provide a high quality of customer service in a professional manner to the internal customer that will facilitate team building and exceptional customer service to the external customer.
- Proactively support the V.A.L.U.E.S. (integrity, fun, commitment, adaptability and growth, kindness, and service) on a daily basis.
- Maintain good safety awareness and follow all safety guidelines and procedures.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
