Retail Sales – Part Time
About The Position
The Customer Service Associate welcomes customers to Lowe’s and helps them find products and services for home improvement projects. The role focuses on listening to customers, answering questions, helping customers locate and select merchandise, and ensuring their needs are met. Associates may occasionally load merchandise and organize or replenish products. Department assignment depends on hiring needs and skillsets and may include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Daily duties vary by department and may include processing orders and deliveries, preparing merchandise to meet customer needs (such as tinting and mixing paint, cutting and threading pipe, or cutting wood, drywall, and blinds), and guiding customers through shopping or checkout. Associates may cross-train in other store areas. The position does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Work conditions vary by location and may include indoor and outdoor settings, changing or extreme weather, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, including limiting single lifts to 75 pounds; team lifts or powered equipment are used as needed, subject to appropriate training or assistance.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate and handle merchandise.
- Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
- Accurately process orders and deliveries so customers receive merchandise as expected and on time.
- Cross-functionally train in other areas of the store to support customer service.
- Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, or cutting wood, drywall, or blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Multiple health insurance options.
- Tuition assistance and other education support programs, including trade skills scholarships.
- 401(k) retirement account with company match.
- Employee Stock Purchase Plan (eligibility-based).
- 10% Lowe’s Associate Discount and broader discount platform.
- Learning and development opportunities, including the Track to the Trades program.
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
- Flexible spending and health savings accounts.
- Employee Assistance Program with work/life services and no-cost counseling.
- Business Travel Accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Potential annual bonuses, deferred compensation plan enrollment, and grant awards, based on eligibility.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
