Customer Service Associate - Temporary

Walgreens•Battle Creek, MI

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience by greeting customers and patients, offering assistance with products and services, resolving issues, and providing courteous, fair, friendly, and efficient checkout service. The role operates an assigned cash register and processes purchases, cash, change, voids, returns, rain checks, refunds, and exchanges. The associate supports store operations by recommending products and companion items; maintaining clean, well-merchandised counters and shelves; taking inventory and maintaining records; checking in and pricing merchandise; constructing and maintaining displays; and completing resets and revisions. Responsibilities also include following asset protection procedures and applicable laws for regulated products, handling food placement and stock rotation, and restocking items. The position includes providing customer service in the photo area, handling photo-related services and promotional recommendations, and fulfilling web pick-up orders. The associate helps maintain a clean and orderly store, follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training. The role requires English fluency and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer service best practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient service at checkout and elsewhere in the store.
Recommend products, trade-up items, and companion items.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow company asset protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to company policies and procedures.
Rotate consumable stock using first in, first out procedures and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotional photo product recommendations.
Monitor and fulfill web pick-up orders and deliver them to customers when they arrive at the store.
Help maintain a clean, neat, orderly store interior and exterior.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete requested or assigned PPLs.