Customer Service Associate - Temporary

Walgreens•Boca Raton, FL

About The Position

Models and delivers a distinctive, delightful customer experience. Registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. The associate also supports store operations, merchandising, photo services, web pickup, maintenance, and required training while complying with company policies and applicable laws.

Requirements

  • Fluency in reading, writing, and speaking English, except in Puerto Rico.
  • Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

  • Six months of experience in a retail environment preferred.
  • Prior work experience with Walgreens preferred.

Responsibilities

  • Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
  • Model and share customer service best practices, including courteous interpersonal habits and proactive assistance.
  • Provide fast, friendly, and efficient service; recommend products, trade-up items, and companion items.
  • Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
  • Keep counters and shelves clean and well merchandised; take inventory and maintain records.
  • Check in and price merchandise as required or as directed by the store manager or shift leader.
  • Follow asset protection procedures to identify and minimize profit loss.
  • Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
  • Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
  • Separate food items and place products according to company policies and procedures.
  • Rotate consumable stock using the first-in, first-out method and restock outs.
  • Use store systems and equipment.
  • Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
  • Monitor and fill web pickup orders in Picture Care Plus and deliver orders to customers when they arrive at the store.
  • Help maintain clean, neat, and orderly interior and exterior store conditions.
  • Comply with company policies and procedures and maintain respectful relationships with coworkers.
  • Complete special assignments and other tasks as assigned.
  • Attend training and complete PPLs requested by the manager or assigned by corporate.
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