Customer Service Associate - Temporary

Walgreens•Merrillville, IN

14h

About The Position

The Customer Service Associate delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role registers sales, assists customers and patients with products and services, resolves issues, and applies Walgreens customer-service practices. The position also supports store operations, including merchandising, inventory and records, pricing, displays, resets, stock rotation, asset protection, and compliance with laws concerning regulated products. Duties include maintaining clean and orderly store conditions, providing services in the photo area, fulfilling web pickup orders, and completing training and other assignments as directed.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service best practices and Walgreens service traits with team members.
Provide courteous, friendly, fast, and efficient customer service.
Recommend items for sale, including trade-up and companion items.
Register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed.
Follow company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to company policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain a clean, neat, orderly interior and exterior store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete training and PPLs requested by a manager or assigned by corporate.
Complete special assignments and other tasks as assigned.