Customer Service Associate - Automotive Finishes

Sherwin-Williams • Birmingham, AL

3d • Onsite

About The Position

The Customer Service Associate delivers products from Sherwin-Williams branches to customers using Company vans or pick-up trucks, ensuring deliveries are complete, correctly packed, and safely delivered to the correct customer. The role also involves receiving and preparing orders, safely moving and loading products, providing customer service, monitoring inventory, and operating color retrieval and paint mixing equipment as needed.

The position is part-time at Automotive Branch #9245, 1511 3rd Ave S, Birmingham, AL 35294. The schedule aligns with branch hours, Monday through Friday between 8:00 AM and 5:00 PM. Specific hours are determined by business needs and may change. The work includes customer contact, potentially with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables; the Company conducts a criminal-history review for business and safety purposes.

Requirements

• Be at least 18 years of age.
• Be legally authorized to work in the country of employment without requiring employment-visa sponsorship now or in the future.
• Have a valid, unrestricted driver's license.
• Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Be willing to work all scheduled hours, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of work experience using material handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacuum-hoists, drum dollies, or conveyor belts.
• At least one year of work experience in customer service, retail, or sales.

Responsibilities

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner, including loading, packing, wrapping, labeling, and shipping.
• Load and unload products from deliveries.
• Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks, pallet jacks, and carts.
• Assist customers in person and over the phone.
• Process sales transactions accurately in the POS in accordance with policies and procedures.
• Communicate and cooperate with supervisors and coworkers.
• Maintain a clean and safe working environment and optimize space utilization.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Ensure the stockroom is organized.
• Operate color retrieval and paint mixing machine equipment as needed.
• Comply with inventory control procedures and assist with the physical inventory process.
• Complete monthly and quarterly safety training.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, and connection; eligible offerings are available to review through its candidate benefits resource. Specific benefits are not enumerated in the posting.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed