Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves customer issues, and answers questions. It also models customer-service best practices, including greeting customers, making eye contact, showing courtesy, offering proactive help, identifying needs, and assisting customers until they are satisfied. The associate provides fast and efficient service, recommends products and related items, processes purchases and payment transactions, and handles voids, returns, rain checks, refunds, and exchanges. The role supports store operations by maintaining clean, well-merchandised counters and shelves; taking inventory and keeping records; checking in and pricing merchandise; protecting company assets; following laws for regulated products; building displays and completing resets; and helping with food separation, stock rotation, and restocking. Additional duties include using store systems and equipment, assisting in the photo area and with web pickup orders, maintaining the store’s interior and exterior, following company policies, maintaining respectful coworker relationships, completing assigned tasks, and attending training and requested PPLs.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices, including courteous interactions, proactive help, identifying customer needs, and assisting until customers are satisfied.
- Provide courteous, friendly, fast, and efficient service at checkout.
- Recommend products, trade-up items, and companion items.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Follow state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
- Use store systems and store equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor web pickup orders in Picture Care Plus, pick items, and deliver orders to customers at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
