Retail Sales – Part Time

Lowe's Home Centers•Leominster, MA

10h•Onsite

About The Position

The Customer Service Associate welcomes customers to Lowe’s and helps them find appropriate products and services for home improvement needs. The role involves answering questions, assisting with product selection and merchandise handling, processing orders and deliveries, organizing and replenishing merchandise, and ensuring customers’ needs are met. Associates are assigned to a store department according to hiring needs and skillsets, with possible assignments including appliances, cabinets, flooring, nursery, garden, hardware, tools, millwork, building materials, plumbing, electrical, paint, home décor, tool rental, or Pro Services. The position may also include preparing products to meet customer needs, such as tinting paint, cutting pipe or wood, and cutting drywall or blinds. Associates may cross-train in other store areas and occasionally travel to meetings, training, or neighboring stores. The work environment may include indoor and outdoor conditions, extreme temperatures, moisture, wind, noise, and moving equipment or objects.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
Follow lifting guidelines limiting single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the assigned department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Military or veteran experience.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other store areas to support customer service.
Prepare merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Occasionally load merchandise.
Complete other duties as assigned.

Benefits

Health insurance options, including health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge, work/life services, and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Learning and development opportunities.
Optional Employee Stock Purchase Plan.
Potential annual bonuses, deferred compensation plan enrollment, and grant awards, based on eligibility.
Flexible schedules.
Track to the Trades program.