Customer Service Associate
About The Position
A growing third-party logistics and warehousing operation is seeking a detail-oriented Shipping Coordinator / Customer Service Associate to join their team in Brentwood, NY. This position offers the opportunity to work in a fast-paced environment that supports the movement of goods across multiple customers and transportation partners. The company continues to expand and provides long-term career growth opportunities for motivated individuals. This role will split time between the office and warehouse, coordinating with internal teams, customers, and trucking companies to ensure inbound shipments are accurately received, processed, and communicated.
Requirements
- 3+ years of customer service experience
- Proficiency with Microsoft Office (Excel, Word, Outlook)
- Experience working within a logistics, transportation, warehousing, supply chain, or shipping environment
- Strong data entry and organizational skills
- Ability to multitask and prioritize in a fast-paced environment
- Excellent verbal and written communication skills
Nice To Haves
- Bilingual Spanish
- Order processing or order entry experience
- Warehouse Management System (WMS) experience
Responsibilities
- Enter and verify inbound shipment information within the Warehouse Management System (WMS)
- Review receiving documentation and compare inbound receipts against packing lists
- Update customers regarding shipment discrepancies, shortages, damages, or delays
- Respond promptly to customer inquiries via phone and email
- Coordinate inbound appointments with carriers and trucking companies
- Create and print product or shipment labels as needed
- Communicate with warehouse leadership regarding inbound deliveries outside expected timeframes
- Update billing and shipment-related charges within internal systems
- Maintain accurate records and documentation
- Collaborate with warehouse personnel and management to ensure smooth operations
- Perform additional administrative and customer support duties as assigned
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
