Retail Sales – Part Time

Lowe's Home Centers • Columbia, MD

2d

About The Position

The Customer Service Associate welcomes customers to Lowe’s and helps them find products and services for home improvement projects. The role involves listening to customers, answering questions, helping them select and handle merchandise, and ensuring their needs are met. Associates may work in Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services, based on hiring needs and skillsets. Daily responsibilities vary by department and may include preparing merchandise for customers, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.

The position requires customer-service interaction throughout the day and may involve organizing and replenishing merchandise, processing orders and deliveries, and occasionally loading merchandise. Associates may cross-train in other store areas and may occasionally travel to meetings, training, or neighboring stores. Work conditions can include indoor and outdoor environments, changing and sometimes extreme weather, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, including limiting single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed, and powered equipment must be used with proper training or assistance.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to read, write, and perform basic arithmetic, including addition and subtraction.
• Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
• Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
• Follow lifting guidelines that limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
• Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

• At least 6 months of retail and/or customer service experience.
• Bilingual skills.
• A trade-related certification relevant to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

• Welcome customers, answer questions, and provide friendly, professional customer service.
• Help customers locate, select, and handle merchandise.
• Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-train in other areas of the store to help provide customer service.
• Prepare merchandise according to customer needs, including tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, and cutting blinds.
• Guide customers through shopping or checkout.
• Occasionally load merchandise and help ensure customer needs are met.
• Perform other duties as assigned.

Benefits

• Health insurance options
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
• Flexible spending accounts and health savings accounts
• 401(k) retirement account with company match
• Employee Assistance Program, including work/life services and no-cost counseling
• Tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and parental leave
• Adoption assistance
• Associate discount, including a 10% Lowe’s Associate Discount
• Employee Stock Purchase Plan, subject to eligibility
• Annual bonuses, subject to eligibility
• Deferred compensation plan, subject to eligibility
• Grant awards, subject to eligibility
• Flexible schedules
• Learning and development opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed